Last updated: 12 October 2026
We want you to be happy with your purchase. This policy explains when you can cancel an order, return a product and receive a refund.
1. Cancelling an order
- Not paid yet - unpaid orders are cancelled automatically after 24 hours.
- Paid, not shipped - contact us with your order number. We will cancel the order and refund you in full.
- Already shipped - the order cannot be cancelled, but you may return it under section 2.
2. Returns
You may request a return within 7 days of receiving your order if:
- the product arrived damaged or defective;
- you received the wrong product; or
- the product is unused, complete with all accessories, manuals and original packaging.
We cannot accept returns of products that have been used, damaged by the customer, or are missing parts or packaging.
3. How to request a return
- Send us a message through Contact Us or email info@tiaramart.com.my with your order number, the product and the reason. Photos help for damaged or defective items.
- We will reply with return instructions.
- Once we receive and inspect the product, we will confirm your refund or replacement.
For damaged, defective or wrong items we cover the return shipping. For other returns, return shipping is paid by the customer.
4. Refunds
- Approved refunds are made to your original payment method within 14 working days.
- Shipping charges are refunded only if the return is due to our error or a defective product.
- If a coupon was used, the refund is the amount you actually paid.
5. Money-back guarantee
If a product is defective on arrival and we cannot replace it, you will receive a full refund, including shipping.
6. Contact us
TiaraMart Sdn Bhd · info@tiaramart.com.my · Contact Us
